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Interview with Liz Schwarzer

Volkswagen Infotainment in the Ruhr Area: “You have no other option than to feel welcome”.

Liz Schwarzer is a Bavarian village child, who moved to Bochum with prejudices about the Ruhr region. Today, as a Ruhr enthusiast in the HR team at Volkswagen Infotainment, she is responsible to ensure that the automotive company attracts even more people to the Ruhr region. That's why she knows the green corners of Ruhr, is on first-name terms with the boss like everyone else, makes sure her hair is neatly cut and scratches at the door of the prototype garage.

How did you come to Volkswagen Infotainment?

That was a homecoming: I started at BlackBerry in Bochum in 2009. When the company was transferred to Volkswagen Infotainment, I was one of the few, who actually had to stay at Blackberry. Because a lot had changed, I moved to Stuttgart a short time later and kept checking if Volkswagen Infotainment was advertising a suitable position. That's how it turned out and I finally ended up back in Bochum.

You actually come from another corner of the country, but you were keen to return to Bochum. What makes Volkswagen Infotainment special for you?

It's the people. It's the culture in the company. It's the cohesion. It's the incredibly exciting topics. I like to quote our CEO: ‘We have the huge luxury of combining a start-up mentality with the security of a large corporation’. And that's true: we can operate quite independently here, yet we are a corporate subsidiary.

I experienced our corporate culture right away on the super strenuous recruiting day shortly after I started:
In the evening, we were still sitting together and our Managing Director Bernhard, who runs Volkswagen Infotainment together with Tobias, naturally sat down with us and told us a joke. I sat on the beer bench and realised: "It's so nice here, I've finally arrived.”

You call the Managing Directors Bernhard Krauße and Tobias Nadjib Bernhard and Tobias as a matter of course. Is everyone on a first-name basis with the boss?

Yes, that is completely normal. At the beginning of the year, we also abolished the 'Sie' [the formal way of addressing someone] in job advertisements and job interviews because it is simply not authentic. We felt rather uncomfortable in the Sie' interviews, which is why we now ask before the interview if 'Du' [the informal way of addressing someone] is okay. And so far, no one has said no.

We always publish all important information in German and English.

Around 700 people from over 40 nations work at Volkswagen Infotainment. So English is the company language?

The everyday language is already German, even in e-mails. But especially in our technical areas, English is becoming more and more prevalent - also because we have more and more colleagues, whose mother tongue is not German and who do not yet speak German. That's why we always publish all important information in German and English.

Both the Volkswagen Group and Volkswagen Infotainment are located in regions that are characterised by prejudices. How do you convince talented and experienced specialists to come to Volkswagen Infotainment in Bochum?

I'll tell you about me. I come from the northernmost part of Bavaria, I'm a village child, Frankfurt was the highest of feelings and you only know Bochum from Grönemeyer. I grew up with the images from the song and I always had them in my head.

Then I drove to Bochum for my job interview and thought: 'Wow, it's green here'. Then I drive to this huge university campus and just can't find my way around. So I ask someone, who gives you directions in a totally friendly way. And maybe they'll even get in the car with you and drive there with you. I came to Ruhr in 2009 and nowhere have I met so many nice people and friends so quickly.

The term "tough but friendly" fits Bochum: everyone here is very direct, but you know where you stand. For me, that's a unique characteristic of the people in the Ruhr region. Here, you sometimes get into a fight and tell each other directly what you think of the other person. But then you go and have a beer together and that's it.

And this Ruhr Valley feature is also part of the DNA of Volkswagen Infotainment?

Exactly. That's a part of the corporate culture that I like enormously: if you don't go through the company with blinders on, you have no choice but to feel welcome. Everyone helps you and you can ask anyone. If the person you ask can't help you, they know someone else who can. ‘There's Jens, he'll help you'. That's incredibly great.

Nowhere have I met so many nice people and friends so quickly.

You had Herbert Grönemeyer, who imparted Bochum to you. But what about your international colleagues, who only know Germany from films? Aren't they surprised when instead of the Neuschwanstein Castle, there's only the winding tower of the mining museum on the horizon?

The question about Ruhr is part of every job interview. All those, who have been here, found it beautiful. I tell the others how I arrived here and then you look at your counterpart and see a smile.

I also like to tell them about our corporate culture and what makes us tick. We do it like in the Ruhr area: we tell it like it is. That way there's no Neuschwanstein culture shock. And we are very good at absorbing the culture shock through our way of helping each other.

What offers do you make in order to be better received?

I remember a desperate colleague from Canada. He suddenly stood at my office door and said: "Liz, I need to learn German, I need to get my hair cut.” So we took care of it first, not that he is now unhappy with his mat.

Then the HR team sat down and thought about whether we should offer in-house
language courses or give our colleagues financial support, so that they can take the course that suits them best. And then, of course, we have our onboarding days, so that people integrate super-fast. This two-day pressure-fuelling of information works really well online too.

And we support people to make contacts. I have no idea how many sports groups we have: from the dragon boat team, to football, bouldering, climbing, running and whatnot. We even have a rehearsal room in the basement. How cool is it that 30 people make music together there? It speaks for the company that people don't close their laptops after eight hours and think 'Thank God I don't have to see the place again until tomorrow morning'. It's all insanely cool and you really have to fight tooth and nail not to be integrated.

It's all insanely cool and you really have to fight tooth and nail not to be integrated.

But all those nice people don't necessarily help with everyday problems? How does a colleague from Ghana find a good dentist and how does a Canadian deal with his first German tax return?

For this purpose, we have the Employee Assistance Programme, which is open to all colleagues - completely anonymously via an external service provider. The team helps by phone and free of charge with the submission of tax returns, assists with an appointment at the immigration office or quickly arranges appointments with a specialist. We help, so that colleagues can fully concentrate on their work.

There are 330 kilometres between the Group headquarters and your location. Do you actually get to see the cars, for which your teams develop the software?

On the ground floor, we have our vehicle hall, in front of which the high-security trucks from Wolfsburg like to stop to deliver the latest prototype. Unfortunately, we from the administration rarely have access to it and always scratch at the door because it gets really cool behind the security door: that's where the vehicles are that are not yet on the roads in Bochum.
It's really fun in there, it smells of new cars and tyres, there are half passenger compartments and sawn-up vehicles. When there are no prototypes around, we are allowed to take applicants there and their eyes get bigger and bigger. This shows once and for all that we not only have an incomparable corporate culture, but also work on really good projects - incidentally, we are the only automotive company in the Ruhr region.

Top 3 Places in the Ruhr Area

  1. Ruhr Valley Ferry Hardenstein

    The Ruhr Valley Ferry near Hardenstein Castle and the Nachtigall Colliery is definitely the top one: a mini-ferry to cross the Ruhr on foot or by bike for free. It's incredibly nice when I'm on my bike to just take three minutes on the ferry that chugs across in the summer. The surroundings are totally beautiful, it's just a fantastic cycle path when everything is sprouting and blossoming in summer and the Ruhr is rippling away.

  2. Alter Westfriedhof Unna

    The old cemetery next to the Linden Brewery is just so beautiful. The old mossy and overturned stones with these ancient, majestic, great trees. It's a great oasis in the middle of the city to walk around, to look at and to wonder what kind of people those stones you're looking at were.

  3. Landschaftspark Duisburg-Nord

    The landscape park is simply fascinating: on the one hand, it's mega cool because you can still see the industry; on the other hand, it's totally exciting that nature has already reclaimed a lot. The landscape park is a must for photographers.

Info about the person

Liz Schwarzer

Liz Schwarzer is a Senior HR Officer at Volkswagen Infotainment in Bochum. The HR team brings colleagues on board, whose skills are needed either immediately or in the future. In addition, the HR team accompanies the cultural change in the company and puts people at the centre: it provides support from the first day of work until the last day, "which will hopefully happen sometime in many, many years through retirement," says Liz Schwarzer.

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